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Tuesday, June 25, 9:15 AM - 10:00 AM

    Masood will talk about leading change/driving transformation to organize for the future. At BJ’s that means launching a number of initiatives, including updating the BJ’s mobile app to feature endless aisle capabilities, offering BOPIS and same-day delivery, and integrating digital coupons that can be redeemed at in-store checkout....
    Speaker(s)
    Speaker
    Rafeh Masood
    Chief Digital Officer
    BJ's Wholesale Club
    Track(s)

      Tuesday, June 25, 10:15 AM - 10:45 AM

        As retailers look for ways to infuse digital experiences into your customers’ shopping journeys, AR, VR and mixed reality offer new opportunities. This session will cover key consumer and retailer insights into these technologies to understand the benefits of each technology, potential uses across product categories, consumer interest in each... Read More
        Speaker(s)
        Speaker
        Jeffrey Neville
        Senior Vice President and Practice Lead
        BRP Consulting
        Track(s)
            We’ve all heard “Content is King” but few companies move beyond the blog. In 2018, Snuggle Bugz re-designed their outdated website with a new “content-first” psychology, designed to guide shoppers through the 5 stages of conversion - Entertained, Inspired, Educated, Convinced, Grateful. Learn how this concrete framework and focus on... Read More
            Speaker(s)
            Speaker
            Sharron Vanderbeek
            Director of Ecommerce
            Snuggle Bugz
            Track(s)
                In a study of 20 innovative brands and retailers, HighStreet discovered 7 common traits that determined the success (or failure) of in-store experiences. The common threads have been translated into an innovation system that will guide the audience, step-by-step, through a replicable system they can use to bring low-risk, high-reward... Read More
                Speaker(s)
                Co-Presenter
                Ed King
                Co-Founder
                HighStreet Collective
                Co-Presenter
                John Gregory
                VP-Retail Head of Industry
                Pandora Media, LLC
                Co-Presenter
                Laura Davis-Taylor
                Co-Founder
                Under Armour
                Co-Presenter
                Raymond Etzo
                Vice President, Direct to Consumer
                Cole Haan
                Co-Presenter
                Sharon Lessard
                Senior Director - Global Store Design and Development
                Under Armour
                Track(s)

                  Tuesday, June 25, 11:00 AM - 11:30 AM

                    Stand apart or stand for nothing — that’s retail’s new reality. But how do you go about it when you’re competing on price and convenience? The answer is easy — you don’t. You win with a different playbook. This panel will discuss the unique opportunity every retailer has to redefine... Read More
                    Speaker(s)
                    Co-Presenter
                    John Greening
                    Northwestern
                    Co-Presenter
                    Laura Davis-Taylor
                    Co-Founder
                    Under Armour
                    Co-Presenter
                    Raymond Etzo
                    Vice President, Direct to Consumer
                    Cole Haan
                    Co-Presenter
                    Steve Lovell
                    Head of Retail Development
                    Adore Me
                    Track(s)
                        A look into the growing pop-up trend and how retailers are building and operating short- and long-term temporary spaces to test concepts and succeed in an increasingly competitive physical-digital marketplace....
                        Speaker(s)
                        Speaker
                        Melissa Gonzales
                        CEO
                        Lionesque Group
                        Track(s)

                          Tuesday, June 25, 11:40 AM - 12:40 PM

                            Forth Coming......
                            Speaker(s)
                            Speaker
                            Steve Dennis
                            President and Founder
                            Sageberry Consulting
                            Track(s)

                              Tuesday, June 25, 1:50 PM - 2:40 PM

                                Forth Coming......
                                Speaker(s)
                                Speaker
                                Scott Emmons
                                Chief Technology Officer
                                TheCurrent Global
                                Track(s)
                                    The fact is, more than half (56%) of online shoppers say that when buying online, it is important for that retailer to have a physical store presence near their home or job.  Based on an exclusive consumer study from ICSC, this session will highlight how brick and mortar remains the... Read More
                                    Speaker(s)
                                    Speaker
                                    Stephanie Cegielski
                                    Vice President, Public Relations
                                    ICSC
                                    Track(s)
                                        As Amazon Leads The Way, How Many Brands Will Follow, And When?  This panel will analyze the growth of cashierless, scan-and-go technology. Topics will include: pros and cons, implementation challenges, most likely industry segments to implement, growth expectations and more....
                                        Speaker(s)
                                        Speaker
                                        Chris Walton
                                        CEO
                                        Omni Talk & Third Haus
                                        Track(s)

                                          Wednesday, June 26, 9:30 AM - 10:00 AM

                                            Forth Coming......
                                            Speaker(s)
                                            Speaker
                                            Joe Scaretta
                                            CS Hudson

                                              Wednesday, June 26, 10:00 AM - 10:40 AM

                                                How do you build a meaningful outdoor retail experience on a site known for selling commodity-type consumables?  Learn how Moosejaw approaches building an outdoor specialty retail experience on one of the world’s largest online platforms:  Walmart.com....
                                                Speaker(s)
                                                Speaker
                                                Dan Pingree
                                                Chief Marketing Officer
                                                Moosejaw
                                                Track(s)

                                                  Wednesday, June 26, 11:00 AM - 11:30 AM

                                                    As customer experiences become more complex, businesses must rethink the strategies and technologies they use to exceed expectations. With multiple experiences occurring simultaneously at its 14 amusement park locations, Cedar Fair had to step up to delight customers as they move through the front gate and security, then enjoy rides,... Read More
                                                    Speaker(s)
                                                    Speaker
                                                    Scott Knaul
                                                    CEO
                                                    SMK Workforce Solutions
                                                    Track(s)
                                                        Although face recognition is an increasingly common tool for retail loss prevention teams, the technology is also seen as the answer to better customer experiences. FaceFirst CEO Peter Trepp will discuss how the technology works, how far it has come and how recent innovations have enabled brands to begin using... Read More
                                                        Speaker(s)
                                                        Speaker
                                                        Peter Trepp
                                                        CEO
                                                        FaceFirst, Inc.
                                                        Track(s)
                                                            The retail industry is in the midst of an ever-accelerating transformation. Retailers are scrambling to meet the expectations of digitally savvy consumers by creating new formats, operating models and technology tools. In this session we’ll explore some of the current trends that foretell the future of successful consumer engagement and... Read More
                                                            Speaker(s)
                                                            Speaker
                                                            Bryan Amaral
                                                            Track(s)

                                                              Wednesday, June 26, 11:40 AM - 12:10 PM

                                                                This session will highlight ways to develop a successful relationship with next-gen shoppers at checkout, including GenX and Millennials. Takeaways include: • Key insights on GenX and Millennial shopping behavior; • How to mitigate abandonment at checkout; and • Strategies to optimize checkout leveraging modern financing methods....
                                                                Speaker(s)
                                                                Speaker
                                                                Gary Schwartz
                                                                Track(s)
                                                                    What are the winning factors in retail today? This session will unveil an exclusive 2019 study which includes the five factors that all winning retailers share in common. Examples will highlight how winning retailers have strategized to capitalize on rapidly changing consumer behavior and trends. The study also spotlights why... Read More
                                                                    Speaker(s)
                                                                    Speaker
                                                                    Dan Hodges
                                                                    CEO
                                                                    CIM Tours - Retail Store Tours
                                                                    Track(s)

                                                                      Wednesday, June 26, 1:00 PM - 1:45 PM

                                                                        Forth Coming......
                                                                        Speaker(s)
                                                                        Speaker
                                                                        Gregg Portwll
                                                                        Partner
                                                                        A.T. Kearney
                                                                        Track(s)

                                                                          Wednesday, June 26, 2:00 PM - 2:30 PM

                                                                            Most retailers, when asked, indicate they are omnichannel ready.  However, offering the bare essentials of omnichannel capabilities such as buy online pickup in-store, buy online or in store, and ship from store are often missing, ineffective, and/or inefficient. Furthermore, when some of these things are offered, they are through a... Read More
                                                                            Speaker(s)
                                                                            Speaker
                                                                            Bill Hardgrave
                                                                            Sr. Vice President
                                                                            Auburn University
                                                                            Track(s)
                                                                                Join this presentation to understand the competitive factors impacting today’s retail environment, the future role of the store, and the rationale for change. We will examine what the Store of the Future will look like, while outlining the capabilities and skill set required by retailers to win in the future... Read More
                                                                                Speaker(s)
                                                                                Speaker
                                                                                Jack O'Leary
                                                                                Senior Analyst
                                                                                Edge by Ascential
                                                                                Track(s)

                                                                                  Wednesday, June 26, 2:45 PM - 3:15 PM

                                                                                    Today’s fast-paced retail world, it’s not enough to keep up. Great brands need to lead the way with multidimensional brand experiences that engage, surprise, and delight the shopper. Those kind of experiences require more than just good design. They require smart, strategic decisions that are rooted in insights, filtered through... Read More
                                                                                    Speaker(s)
                                                                                    Speaker
                                                                                    Staci Mandrell
                                                                                    Track(s)
                                                                                        What is more important -- the store or is it the fulfillment center? Or are they one in the same? Shlomo Chopp of the Shopping Fulfillment Center and Matt Powers of Jones Lang LaSalle lead an interactive discussion with the audience that is sure to touch on conventional wisdom – and perhaps not... Read More
                                                                                        Speaker(s)
                                                                                        Speaker
                                                                                        Matt Powers
                                                                                        EVP, Retail & E-Commerce Distribution
                                                                                        JLL
                                                                                        Speaker
                                                                                        Shlomo Chopp
                                                                                        Managing Partner
                                                                                        Case Equity Partners
                                                                                        Track(s)
                                                                                            In the age of omnichannel retail, smart businesses understand that the physical experience can make or break a customer connection. Whether they shine as a place for comparison shopping or a final destination to complete a sale, the store must strengthen customer engagement in connection with online communications and marketing/advertising initiatives.... Read More
                                                                                            Speaker(s)
                                                                                            Speaker
                                                                                            Tom Ertler
                                                                                            SVP Creative Director
                                                                                            Miller Zell
                                                                                            Track(s)

                                                                                              Wednesday, June 26, 3:25 PM - 3:55 PM

                                                                                                Chris Walton, founder of the retail blog, Omni Talk, and the former Vice President of Target’s Store of the Future, will candidly and humorously discuss the new psychological context of 21st Century retailing and also share his one-of-a-kind thoughts on the contemporary retailers and technologies that already exist within the marketplace... Read More
                                                                                                Speaker(s)
                                                                                                Speaker
                                                                                                Chris Walton
                                                                                                CEO
                                                                                                Omni Talk & Third Haus
                                                                                                Track(s)

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