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Tuesday, June 25, 9:15 AM - 10:00 AM

  • Room: Vista S406A
Masood will talk about leading change/driving transformation to organize for the future. At BJ’s that means launching a number of initiatives, including updating the BJ’s mobile app to feature endless aisle capabilities, offering BOPIS and same-day delivery, and integrating digital coupons that can be redeemed at in-store checkout....
Speaker(s)
Speaker
Rafeh Masood
Chief Digital Officer
BJ's Wholesale Club
Track(s)

    Tuesday, June 25, 10:15 AM - 10:45 AM

    • Room: S404ABC
    As retailers look for ways to infuse digital experiences into your customers’ shopping journeys, AR, VR and mixed reality offer new opportunities. This session will cover key consumer and retailer insights into these technologies to understand the benefits of each technology, potential uses across product categories, consumer interest in each... Read More
    Speaker(s)
    Speaker
    Jeffrey Neville
    Senior Vice President and Practice Lead
    BRP Consulting
    Track(s)
      • Room: S405AB
      This session will outline the importance of a compelling customer experience and the steps Hibbett Sports took to embrace its new approach to digital. Attendees will learn: •            The importance of a robust, omnichannel strategy across digital and physical channels; •            How features like BOPIS and ROPIS help drive engagement and loyalty; and •           ... Read More
      Speaker(s)
      Co-Presenter
      Bill Quinn
      SVP of Digital Commerce
      Hibbett Sports
      Co-Presenter
      Rich Lyons
      Head of Capgemini DCX, North America
      LYONSCG, Part of Capgemini
      Track(s)
        • Room: S403AB
        In a study of 20 innovative brands and retailers, HighStreet discovered 7 common traits that determined the success (or failure) of in-store experiences. The common threads have been translated into an innovation system that will guide the audience, step-by-step, through a replicable system they can use to bring low-risk, high-reward... Read More
        Speaker(s)
        Co-Presenter
        Ed King
        Co-Founder
        HighStreet Collective
        Co-Presenter
        John Gregory
        VP-Retail Head of Industry
        Pandora Media, LLC
        Co-Presenter
        Kathleen Joyce
        Lead, Global Inventory Control
        Under Armour
        Co-Presenter
        Laura Davis-Taylor
        Co-Founder
        HighStreet Collective
        Track(s)

          Tuesday, June 25, 11:00 AM - 11:30 AM

          • Room: S405AB
          Stand apart or stand for nothing — that’s retail’s new reality. But how do you go about it when you’re competing on price and convenience? The answer is easy — you don’t. You win with a different playbook. This panel will discuss the unique opportunity every retailer has to redefine... Read More
          Speaker(s)
          Co-Presenter
          John Greening
          Associate Professor
          Northwestern University
          Co-Presenter
          Laura Davis-Taylor
          Co-Founder
          HighStreet Collective
          Co-Presenter
          Raymond Etzo
          Vice President, Direct to Consumer
          Cole Haan
          Co-Presenter
          Steve Lovell
          Head of Retail Development
          Adore Me
          Track(s)
            • Room: S404ABC
            As retailers look for ways to infuse digital experiences into your customers’ shopping journeys, AR, VR and mixed reality offer new opportunities. This session will cover key consumer and retailer insights into these technologies to understand the benefits of each technology, potential uses across product categories, consumer interest in each... Read More
            Speaker(s)
            Speaker
            Deborah Weinswig
            CEO & Founder
            Coresight Research
            Track(s)
              • Room: S403AB
              A look into the growing pop-up trend and how retailers are building and operating short- and long-term temporary spaces to test concepts and succeed in an increasingly competitive physical-digital marketplace....
              Speaker(s)
              Speaker
              Melissa Gonzalez
              CEO
              The Lionesque Group
              Track(s)

                Tuesday, June 25, 11:40 AM - 12:40 PM

                • Room: Vista S406A
                This session will achieve 4 objectives: 1.      Identify how successful retailers are empowering in-store customer engagement with digitally enabled technologies; 2.      How to make the in-store shopping experience more memorable and relevant; 3.      Analyze the power of smaller format stores; and 4.      How the best store design integrates the human element with digital innovation. ...
                Speaker(s)
                Speaker
                Steve Dennis
                President and Founder
                Sageberry Consulting
                Track(s)

                  Tuesday, June 25, 1:50 PM - 2:40 PM

                  • Room: S404ABC
                  Today’s retail corporations struggle to deliver meaningful innovation to their customers. Execution is too slow, resources are scarce, and politics and internal silos get in the way. The solution? Retailers must focus on solving innovation problems using an open innovation model. Hear from Scott Emmons, former head of the Neiman... Read More
                  Speaker(s)
                  Speaker
                  Scott Emmons
                  Chief Technology Officer
                  Current Global
                  Track(s)
                    • Room: S405AB
                    The fact is, more than half (56%) of online shoppers say that when buying online, it is important for that retailer to have a physical store presence near their home or job.  Based on an exclusive consumer study from ICSC, this session will highlight how brick and mortar remains the... Read More
                    Speaker(s)
                    Speaker
                    Stephanie Cegielski
                    Vice President, Public Relations
                    ICSC
                    Track(s)
                      • Room: S403AB
                      As Amazon Leads The Way, How Many Brands Will Follow, And When?  This panel will analyze the growth of cashierless, scan-and-go technology. Topics will include: pros and cons, implementation challenges, most likely industry segments to implement, growth expectations and more....
                      Speaker(s)
                      Panelist
                      Brian Young
                      Global Director Innovation and Consulting
                      Toshiba Global Commerce Solutions
                      Moderator
                      Chris Walton
                      CEO
                      Omni Talk & Third Haus
                      Panelist
                      Joel Larson
                      Vice President of Innovation
                      Innowi
                      Track(s)

                        Wednesday, June 26, 10:00 AM - 10:40 AM

                        • Room: Vista S406A
                        How do you build a meaningful outdoor retail experience on a site known for selling commodity-type consumables?  Learn how Moosejaw approaches building an outdoor specialty retail experience on one of the world’s largest online platforms:  Walmart.com....
                        Speaker(s)
                        Speaker
                        Dan Pingree
                        Chief Marketing Officer
                        Moosejaw
                        Track(s)

                          Wednesday, June 26, 11:00 AM - 11:30 AM

                          • Room: S403AB
                          As customer experiences become more complex, businesses must rethink the strategies and technologies they use to exceed expectations. With multiple experiences occurring simultaneously at its 14 amusement park locations, Cedar Fair had to step up to delight customers as they move through the front gate and security, then enjoy rides,... Read More
                          Speaker(s)
                          Co-Presenter
                          Scott Knaul
                          CEO
                          SMK Workforce Solutions
                          Co-Presenter
                          Todd Sasala
                          Vice President - Information Systems
                          Cedar Fair Entertainment Company
                          Track(s)
                            • Room: S404ABC
                            Although face recognition is an increasingly common tool for retail loss prevention teams, the technology is also seen as the answer to better customer experiences. FaceFirst CEO Peter Trepp will discuss how the technology works, how far it has come and how recent innovations have enabled brands to begin using... Read More
                            Speaker(s)
                            Speaker
                            Peter Trepp
                            CEO
                            FaceFirst, Inc.
                            Track(s)
                              • Room: S405AB
                              The retail industry is in the midst of an ever-accelerating transformation. Retailers are scrambling to meet the expectations of digitally savvy consumers by creating new formats, operating models and technology tools. In this session we’ll explore some of the current trends that foretell the future of successful consumer engagement and... Read More
                              Speaker(s)
                              Speaker
                              Bryan Amaral
                              Founder and President
                              Clientricity
                              Track(s)

                                Wednesday, June 26, 11:40 AM - 12:10 PM

                                • Room: S405AB
                                The U.S. retail market is over-saturated: The U.S. now has six times the retail space per capita of either Europe or Japan. So, the appeal for retail brands to create additional sustainable income opportunities by entering or expanding internationally is significant. Many U.S. brands are embracing this strategy, with Hong... Read More
                                Speaker(s)
                                Speaker
                                Djamel Toubrinet
                                Sr. Product Marketing Manager, Retail
                                Cegid
                                Track(s)
                                  • Room: S404ABC
                                  This session will highlight ways to develop a successful relationship with next-gen shoppers at checkout, including GenX and Millennials. Takeaways include: • Key insights on GenX and Millennial shopping behavior; • How to mitigate abandonment at checkout; and • Strategies to optimize checkout leveraging modern financing methods....
                                  Speaker(s)
                                  Co-Presenter
                                  Gary Schwartz
                                  President and Founder
                                  Impact Mobile
                                  Co-Presenter
                                  Pat Suh
                                  Vice President of Client Success
                                  Affirm
                                  Track(s)
                                    • Room: S403AB
                                    What are the winning factors in retail today? This session will unveil an exclusive 2019 study which includes the five factors that all winning retailers share in common. Examples will highlight how winning retailers have strategized to capitalize on rapidly changing consumer behavior and trends. The study also spotlights why... Read More
                                    Speaker(s)
                                    Speaker
                                    Dan Hodges
                                    CEO
                                    CIM Tours - Retail Store Tours
                                    Track(s)

                                      Wednesday, June 26, 1:00 PM - 1:45 PM

                                      • Room: Vista S406A
                                      Today, despite all the investment in technologies designed to give retailers and manufacturers deeper insights into consumer behavior and the massive quantity of consumer data available, true personalization – the ability to understand an individual well enough to customize offerings and communicate with them in a way that influences purchase... Read More
                                      Speaker(s)
                                      Speaker
                                      Gregg Portell
                                      Partner
                                      A.T. Kearney
                                      Track(s)

                                        Wednesday, June 26, 2:00 PM - 2:30 PM

                                        • Room: S405AB
                                        Most retailers, when asked, indicate they are omnichannel ready.  However, offering the bare essentials of omnichannel capabilities such as buy online pickup in-store, buy online or in store, and ship from store are often missing, ineffective, and/or inefficient. Furthermore, when some of these things are offered, they are through a... Read More
                                        Speaker(s)
                                        Speaker
                                        Bill Hardgrave
                                        Sr. Vice President
                                        Auburn University
                                        Track(s)
                                          • Room: S403AB
                                          In this day in age, it all starts by leveraging the data! Every brand from startups, digitally native to powerhouse retail are looking to leverage data through technology. Pop ups are being used to launch new brands, find new sales channels, connect brands with their consumers through brand extensions or... Read More
                                          Speaker(s)
                                          Panelist
                                          Ana Pelucarte
                                          CEO
                                          POP UP MOB LLC
                                          Panelist
                                          John Payne
                                          CEO and Founder
                                          Monster XP
                                          Panelist
                                          Joseph Scaretta
                                          CO-CEO and Founder
                                          CS Hudson
                                          Moderator
                                          Linda Johnson-James
                                          CEO and Founder
                                          International Retail Management and Consulting Group, LLC
                                          Track(s)
                                            • Room: S404ABC
                                            Join this presentation to understand the competitive factors impacting today’s retail environment, the future role of the store, and the rationale for change. We will examine what the Store of the Future will look like, while outlining the capabilities and skill set required by retailers to win in the future... Read More
                                            Speaker(s)
                                            Speaker
                                            Jack O'Leary
                                            Senior Analyst
                                            Edge by Ascential
                                            Track(s)

                                              Wednesday, June 26, 2:45 PM - 3:15 PM

                                              • Room: S404ABC
                                              Today’s fast-paced retail world, it’s not enough to keep up. Great brands need to lead the way with multidimensional brand experiences that engage, surprise, and delight the shopper. Those kind of experiences require more than just good design. They require smart, strategic decisions that are rooted in insights, filtered through... Read More
                                              Speaker(s)
                                              Co-Presenter
                                              Maggie Honious
                                              Senior Director, Strategy
                                              Big Red Rooster - a JLL company
                                              Co-Presenter
                                              Staci Mandrell
                                              SVP, Managing Director
                                              Big Red Rooster
                                              Track(s)
                                                • Room: S403AB
                                                What is more important? Is it the store or is it the fulfillment center? Or are they one in the same? Shlomo Chopp of the Shopping Fulfillment Center and Matt Powers of Jones Lang LaSalle lead an interactive discussion with the audience that is sure to touch on conventional wisdom... Read More
                                                Speaker(s)
                                                Speaker
                                                Matt Powers
                                                EVP, Retail & E-Commerce Distribution
                                                JLL
                                                Speaker
                                                Shlomo Chopp
                                                Managing Partner
                                                Case Equity Partners
                                                Track(s)
                                                  • Room: S405AB
                                                  In the age of omnichannel retail, smart businesses understand that the physical experience can make or break a customer connection. Whether they shine as a place for comparison shopping or a final destination to complete a sale, the store must strengthen customer engagement in connection with online communications and marketing/advertising initiatives.... Read More
                                                  Speaker(s)
                                                  Co-Presenter
                                                  Gwen Newland
                                                  Director, Design
                                                  Chick-fil-A Corporate
                                                  Co-Presenter
                                                  Tom Ertler
                                                  SVP Creative Director
                                                  Miller Zell
                                                  Track(s)

                                                    Wednesday, June 26, 3:25 PM - 3:55 PM

                                                    • Room: Vista S406A
                                                    Chris Walton, founder of the retail blog, Omni Talk, and the former Vice President of Target’s Store of the Future, will candidly and humorously discuss the new psychological context of 21st Century retailing and also share his one-of-a-kind thoughts on the contemporary retailers and technologies that already exist within the marketplace... Read More
                                                    Speaker(s)
                                                    Speaker
                                                    Chris Walton
                                                    CEO
                                                    Omni Talk & Third Haus
                                                    Track(s)

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